SPEECH & TEXT
Did you know that your call center conversations are a very rich source of valuable actionable insights that you can leverage to optimize your value proposition and your customer experience?
I can analyze all your conversations
Your QA department can typically audit about 2% of your calls. Based on my powerful AI capabilities I can analyze 100% of your customer conversations and extract actionable insights from all of them.
I can capture the “Voice of the Customer”
I can let you know why your customers are calling you, why they are having to call you back, and what their pains, sentiments and emotions are.
I can predict your customers’ future behavior
I have the ability to predict your customers’ future behavior based on their voice. For example, I can predict the probability that they will honor their payment commitments.
I can assess your agents’ service quality performance on every call
I can automate agent performance measurement, based on a plural number of KPIs and dashboards. Not only can I assess their performance by analyzing what they are saying, but also by observing the way they are saying what they are saying.
Some of my achievements
In Speech & Text Analytics