A debt collections agency that works for the telecommunications industry was interested in increasing their collection rates without increasing the number of collection agents.
They implemented Servicebot’s Voicebot based debt collection solution that is able to secure payment commitments without human intervention.
Servicebots’ Voicebot’s were able to obtain thousands of debt payments commitments every day, without the need for human intervention at a fraction of the cost.
During the pandemic, a large healthcare insurance company needed to screen the medical condition of thousands of Covid 19 patients. But since it had to screen up to 50.000 patients per day, it wasn’t possible to do this with human agents.
They implemented a Voicebot based patient monitoring solution that called patients daily to inquire about their symptoms.
Servicebots’ Voicebot’s were able to call thousands of patients every day, and to deliver key medical condition information to the insurance company’s doctors very promptly so that they could act immediately.
A large pharmaceuticals logistical operator needed to monitor the patients’ reactions and wellbeing when taking their medicines. Yet, since this needed to be done in thousands of patients every day, all their 160 call center agents were tied up validating if the patients managed to receive their medicines on time, and there was no time to monitor the patients’ critical aspects.
They implemented Servicebot’s Voicebot based Digital Contact Center solution.
Servicebots’ Voicebot’s were able to call thousands of patients every day and save the agents from having to worry about medicines deliveries so that they could concentrate on monitoring how the patients were doing.
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